Terms of Service

Version 2026-08. By creating an account you agree to these terms. We record which version you accepted and when.

1. Who you are dealing with

Clayta is operated by Revant LLC (“we”, “us”), a limited liability company formed in New York and operating from Round Rock, Texas. Clayta is a brand of Revant LLC and is not a separate legal entity. Your contract is with Revant LLC.

2. What the service does

Clayta answers your business phone line with an automated assistant. It can book, reschedule and cancel appointments, answer questions you have configured, take messages, and pass calls to you when it should not handle them itself.

We provide a number for your assistant to answer on. You keep your existing business number and forward calls to us. You can stop forwarding at any time.

3. Your account

You must give accurate information, keep your password to yourself, and tell us promptly if you think someone else has access. You are responsible for what happens under your account, including anything your staff do with it.

You must be authorised to act for the business you register, and to forward its phone line to us.

4. Calls are recorded, and answered by an AI

Every call opens by telling the caller that the call is recorded and that they are speaking with an AI assistant. This is applied to all callers, everywhere, without exception, and the recording notice cannot be switched off while recording is on.

You can turn call recording off entirely in your settings, and the notice goes with it. You can also choose whether the assistant mentions that it is an AI, though it will always answer honestly if a caller asks outright.

Some states require every party to consent before a call is recorded. Because your callers may be anywhere, we apply the notice uniformly rather than guessing at their location. You are responsible for meeting any additional notice or consent requirements that apply to your own business, and for the lawfulness of recording in the places you operate.

5. What the assistant can get wrong

The assistant is software. It can mishear a name, book a wrong time, quote a price you have since changed, or misunderstand a request. It is built to escalate to you when it is unsure rather than guess, but it will not always get that judgement right.

You are responsible for:

• keeping your services, prices, staff and opening hours accurate in your settings — the assistant answers from what you have told it
• reviewing bookings and messages the assistant creates on your behalf
• honouring, correcting or declining any appointment it books

We are not liable for lost bookings, lost revenue, goodwill, or a customer relationship damaged by something the assistant said or did. If the service is not doing what you need, the remedy is the money-back guarantee in section 7 and the right to cancel at any time — not a claim for consequential loss.

Nothing in these terms excludes liability that cannot lawfully be excluded.

6. Payments

We do not take payments from your clients. The assistant will never ask a caller to read out, say or key in a card number, security code or expiry date, under any circumstances. If a caller offers card details, it refuses them. There is no payment link, no card terminal, and no way for the assistant to charge anyone. Clayta does not take deposits.

We never hold, handle or pass on your clients’ money. Anything you charge your own clients, and any dispute or refund arising from it, is entirely between you and them.

The only payment we take is your own subscription to this service, described in section 7.

7. Text messages

Text messaging is an optional part of Clayta. A business can switch it on so the people who book with it receive appointment confirmations, reminders and changes by text. It is off unless the business enables it.

Consent. A caller gives their mobile number in order to book, and is told at that point that they will receive messages about that appointment. Messages relate only to the appointment. We never send marketing or promotional texts, and we never message on behalf of any business other than the one the caller actually contacted.

Frequency and cost. Message frequency varies by appointment — typically a confirmation when the booking is made and a reminder before it. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Stopping them. Reply STOP to any message to stop receiving them. This takes effect immediately and applies to every message type from that business. Reply HELP for help, or write to support@clayta.com. Opting out of messages does not cancel the appointment itself.

Mobile numbers and text messaging consent are never shared with third parties or affiliates for marketing or promotional purposes. The Privacy Policy sets out how that data is handled.

8. Fees, cancellation and the guarantee

Plans are billed monthly in advance. Your plan includes a monthly allowance of assistant talk time. We do not bill per-minute overage: if you exceed your allowance we warn you and your line keeps answering.

You can cancel yourself, from your dashboard settings, at any time, without contacting us. Cancellation takes effect at the end of the period you have already paid for — your line keeps answering until then.

30-day money-back guarantee. If the service is not earning its keep within 30 days of you signing up, email support@clayta.com and we will refund that month. No form to fill in and no phone call to sit through.

Phone numbers we provide are ours, not yours. When you cancel, the number stops working and may be reissued. Your own business number is unaffected — stop forwarding it and calls come back to you.

9. Acceptable use

You must not use the service to:

• make unsolicited marketing calls or texts, or anything unlawful
• impersonate another business or person
• handle calls where a wrong answer could endanger someone — the assistant is not suitable for medical, emergency or crisis lines
• collect payment card, financial or government identification details by voice
• reverse engineer, resell or white-label the service without our written agreement

10. Suspension and ending the agreement

We may suspend or close an account that breaches these terms, or that is being used in a way that puts our telephony or messaging access at risk. Where we reasonably can, we will tell you first and give you a chance to put it right.

You can close your account at any time. We keep your data for the retention period shown in your settings, and you can export or delete it before or after you leave.

11. Your data

What we collect and why is set out in our Privacy Policy. In short: recordings, transcripts, caller names and numbers are encrypted at rest, kept for the period shown in your settings and then deleted, and you can export or erase them yourself at any time.

As between you and us, the content of your calls and your client records are yours. You grant us the license needed to run the service — to process, transcribe, store and transmit that content on your behalf.

That license is limited to running your service, and it does not extend to training. We do not use your call recordings, transcripts or client records to train, fine-tune or improve any AI or machine learning model, whether ours or a third party's, and our suppliers are not permitted to use them for that either. We do not retain them for any purpose of our own beyond delivering the service to you. This is a term of this contract and not only a description of how we currently work.

12. Availability

We aim to keep the service running continuously but do not promise it will be uninterrupted. It depends on third parties — telephony, speech and calendar providers — and their outages will sometimes be ours. When the assistant cannot reach your calendar it takes a message and tells you, rather than guessing.

13. Changes to these terms

We may update these terms. If a change materially affects you we will tell you before it takes effect, and continuing to use the service after that means you accept the new version. Each version is numbered and we record which one you agreed to.

14. Law

These terms are governed by the laws of the State of Texas, and the courts there have exclusive jurisdiction.

15. Contact

Revant LLC, Round Rock, Texas. Email support@clayta.com.