A hair salon answering service that books the appointment
It answers while your hands are full, quotes your prices, and puts the booking straight in your calendar.
- English and Spanish
- Square or Google Calendar
- Free for your first 7 days
- Hands you anyone who needs you
- 30-day money-back guarantee
Your phone is ringing
The phone always rings mid-color
Three callers. Pick the one you answer.
Read it before you buy it
Pick a call. See what it says back.
- You
Hi, how much is balayage?
- AI
Balayage comes under color, so that is $150 and takes two hours. I have Thursday at 2:30 or Friday at 10.
- You
Thursday, please.
Quoted from your list. Never a number it made up.
- You
Are you still open? I need something before Saturday.
- AI
We closed at seven, but I can book you now. Friday at 10 is free for a cut, $55, 45 minutes.
- You
Perfect, put me down.
Booked while you slept. You read it over coffee.
- You
Something has come up. Can I move my Thursday?
- AI
Of course. I have Friday at 10, or Saturday at 1:15.
- You
Friday.
- AI
Done. You are on Friday at 10, and I have put Thursday back in your calendar.
Moved in nine seconds. Thursday goes back on sale.
- You
Do you do keratin treatments?
- AI
That is not on my list, so I am not going to guess. Can I take your name and number? The salon will call you back.
It says it does not know. That is the whole trick.
Nobody asks for the name on your price list
Hear how it sounds
Caller: Hi, um, do you have anything for a cut and color on Thursday?
She picks a time, then changes it halfway through. It follows her.
Bloom Salon, and she changes her mind
Caller: Hi, um, do you have anything for a cut and color on Thursday?
Clayta: Thursday I've got ten fifteen with Marcus, or two thirty with Sally.
Caller: Two thirty. Oh, actually, could we do Friday instead? Thursday's a bit tight.
Clayta: Of course, Friday at eleven with Sally, and it's in the calendar.
The hard part of a booking call isn't the booking. It's the caller changing their mind after you've written it down.
Sample calls are demonstrations, not recordings of real customers.
Put your own two numbers in
Walking past your door
a month
Clayta is $99 a month. Catch 2 bookings and it has paid for itself.
Get startedYou will not catch all of them. Nobody can promise you that.
The demo line
Ring it yourself. Try to catch it out.
It answers as Bloom Salon, our imaginary shop.
Keep your number, cancel anytime.
Your phone right now is a liability
When you're with a client
Rings out, then offers to take a message
Answers on the first ring and books the appointment
Two people ring at once
The second one gets a busy tone or voicemail
Both answered, at the same time, by name
After you've closed
Sits until morning, and by then they have booked elsewhere
Books it into tomorrow's calendar at eleven at night
A caller who speaks Spanish
An English greeting they may not finish listening to
Switches to Spanish the moment it hears it
Knowing what was said
A name on a notepad, if that
A written transcript of every call, in your dashboard
Tap Clayta to see the same five moments handled.
Questions from salons
Can it tell the difference between a trim and a full restyle?
Yes, if you have told it the difference. It books the time you set for each service, so a root touch-up never lands in a trim slot. A caller who only says "something different" gets a consultation.
What about processing time? Can it book someone into my gap?
It books against your real calendar. Block processing time as busy and it will not book over it. Leave it open and it will.
My clients ask for a specific stylist. Does it handle that?
Yes. Staff come across from Square with the services each of them does, so a caller asking for Sally gets Sally's times.
Will it quote color over the phone?
It quotes what is on your price list and nothing else. Work that depends on seeing the hair becomes a consultation, not a number you then have to honor.