Troubleshooting

Question 1

The assistant got something wrong

Accepted Answer

Open the call under Calls and read the transcript. You see exactly what was said, rather than what the client remembers. Most mistakes are a service name, price or duration that needs correcting under Services, and your change reaches the assistant straight away. If it invented something it was never told, that's a bug — tell us.

Question 2

A caller says they couldn't get through

Accepted Answer

Check call forwarding is still on at your business phone. Carriers drop it after a network change or an outage, and it fails silently. Dial *72 then your Clayta number to put it back, and use the Test call card on your Overview to check. If that works and a caller still can't get through, send us their number and roughly when.

Question 3

My bookings aren't reaching Square

Accepted Answer

Open My Business and check Square still shows as connected. If not, reconnect it — the bookings taken while it was down are still in your Clayta dashboard. Usually a revoked permission or a password change on the Square side. If it shows connected and bookings still aren't arriving, open one of those calls — the transcript shows whether it booked.

Question 4

I'm not receiving message notifications

Accepted Answer

Alerts to your mobile are switched off while our carrier registration completes. Every message the assistant takes is still in your dashboard, on the call it came from. Open Calls and use the Needs you filter. Check the mobile number under My Business is one you use, so alerts reach you the moment they are switched on.