Troubleshooting

Question 1

The assistant got something wrong

Accepted Answer

Open the call in your dashboard — the full transcript is there, so you can see exactly what was said rather than guessing from what the client reported. Most mistakes trace back to a service name, price or duration that needs correcting in Settings. Changes reach the assistant straight away, with no redeploy and no waiting. If the transcript shows it inventing something it was never told, that is a bug rather than a settings problem, and we want to hear about it.

Question 2

A caller says they couldn't get through

Accepted Answer

Check that call forwarding is still active on your business phone. Some carriers drop it after a network change or an outage, and it fails silently. Dial *72 followed by your Clayta number to reinstate it, then use Settings → Test call to confirm the line answers. This is the cause the overwhelming majority of the time. If a test call works and a real caller still can't get through, tell us the number they called from and roughly when.

Question 3

My bookings aren't reaching Square

Accepted Answer

Go to Settings → Calendar and check the Square connection still shows as connected. If it doesn't, reconnect it — the bookings taken while it was down are still in your Clayta dashboard and are not lost. The usual cause is a Square permission being revoked, or a password change on the Square side, which ends the connection without telling anybody. If it shows connected and bookings still aren't arriving, open one of the affected calls — the transcript will show whether it booked at all.

Question 4

I'm not receiving message notifications

Accepted Answer

Check Settings → Notifications and confirm the mobile number and email address there are the ones you actually read. If email notifications are missing, check spam — the first one from a new sender often lands there, and everything after it follows. Messages the assistant takes are always in your dashboard whether or not the notification reached you, so nothing is lost while you sort it out.