Calls and bookings

Question 1

What does Clayta say when it answers?

Accepted Answer

It tells the caller the call is recorded and that they're speaking with an AI assistant, names your business, and asks how it can help. Every caller hears that notice, and it can't be switched off while recording is on. You can change the greeting under My Business, but not make it claim to be a person — asked outright, it answers honestly.

Question 2

What happens if two people call at once?

Accepted Answer

Both get answered, at the same time, and neither caller can tell. Clayta handles several callers at the same time. It checks your real availability on each call, so two callers can't be offered the same slot. A receptionist would have sent the second to voicemail.

Question 3

What happens if Clayta doesn't know the answer?

Accepted Answer

It says it doesn't know and takes a message, which lands in your dashboard. It never invents a price, a policy or an opening. Every question it couldn't answer is collected on your Overview. Answer one there and it won't have to take a message about it again.

Question 4

Can Clayta reschedule and cancel appointments?

Accepted Answer

Yes. A caller can move or cancel an existing appointment on the phone, and your calendar updates with it. It knows a returning caller from their number, so nobody has to explain who they are first. A cancellation frees the slot straight away.

Question 5

How does Spanish work?

Accepted Answer

It answers in English and switches to Spanish the moment it hears Spanish. No menu, nothing to press, and the caller doesn't have to ask. The rest of the call follows in that language, including the times it reads back. It switches mid-sentence if the caller moves between the two.

Question 6

Can I listen to my calls?

Accepted Answer

You read them rather than listen to them. Every call arrives under Calls as a full written transcript, next to what was booked. Calls are recorded, and every caller is told so. The recording is kept for your account's retention period and then deleted, but your dashboard shows the transcript, not a player. Turn recording off if you'd rather keep no audio — the transcripts and the recorded-call notice go with it.